Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Service Desk
  1. Service Desk
  2. OCTOBUS Service Desk

OCTOBUS Service Desk

Welcome! You can raise a OCTOBUS service desk request from the options provided.

Licensing and billing questions

Choose this if you have questions about licensing or billing.

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"d91cf0a8fe9a42f1e3d9e68cb49bc8e807d094c4_lout","branding":{"id":"1","key":"esd","name":"OCTOBUS Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/70ffd58a-068c-418e-9dfe-ad6d64f6543b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGUyZjMyNS01ZGVmLTRkODItOGE5Yi05YTNlMzcxZTc5NGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcwZmZkNThhLTA2OGMtNDE4ZS05ZGZlLWFkNmQ2NGY2NTQzYiI6WyJyZWFkIl19LCJleHAiOjE3Njg1ODk3MzYsIm5iZiI6MTc2ODU4OTEzNn0.ygo_F2BQHzCbSFkPx-dkfnQIOVUf5LlrWpExo53MzmU&client=94e2f325-5def-4d82-8a9b-9a3e371e794b&mode=fit","logoId":"70ffd58a-068c-418e-9dfe-ad6d64f6543b","isLogoAvailable":true,"helpCenterTitle":"Welcome to our OCTOBUS Service Desk","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"Legal Documents","userInitialAnnouncementMessageWiki":"<p>Before you contact us, please read the two documents below first</p>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://iot-web.dev.octobus.asia/legal/Terms_and_Conditions_of_Service.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Terms and Conditions of Service</a></li>\n <li><a href=\"https://iot-web.dev.octobus.asia/legal/Privacy_Policy.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Privacy Policy</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to our OCTOBUS Service Desk","sharedPortalName":"Service Desk","announcementHeader":"Legal Documents","announcementMessage":"Before you contact us, please read the two documents below first\n- [Terms and Conditions of Service|https://iot-web.dev.octobus.asia/legal/Terms_and_Conditions_of_Service.pdf] \n- [Privacy Policy|https://iot-web.dev.octobus.asia/legal/Privacy_Policy.pdf]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4f1e56","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a859a3a8-498c-4b1c-a642-46d433dbcc42/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGUyZjMyNS01ZGVmLTRkODItOGE5Yi05YTNlMzcxZTc5NGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE4NTlhM2E4LTQ5OGMtNGIxYy1hNjQyLTQ2ZDQzM2RiY2M0MiI6WyJyZWFkIl19LCJleHAiOjE3Njg1ODk3MzYsIm5iZiI6MTc2ODU4OTEzNn0.3X9qG1ZDQFUlACnV767cgfqzKMfhY84v9P1r-RFxZFw&client=94e2f325-5def-4d82-8a9b-9a3e371e794b&height=300&mode=fit","bannerMediaApiFileId":"a859a3a8-498c-4b1c-a642-46d433dbcc42","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"esd","projectId":10000,"serviceDeskId":1,"name":"OCTOBUS Service Desk","description":"<p>Welcome! You can raise a OCTOBUS service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://octobus-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"17","name":"New Sensor Setup","descriptionHtml":"","callToAction":"New Sensor Setup","introHtml":"<p>If you have a new Sensor that we should push on our OCTOBUS, please provide the required information in here.</p>","icon":10563,"iconUrl":"https://octobus-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://octobus-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://octobus-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://octobus-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://octobus-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://octobus-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://octobus-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://octobus-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,2,3,4,6,7,8,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGUyZjMyNS01ZGVmLTRkODItOGE5Yi05YTNlMzcxZTc5NGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1OTAzMzYsIm5iZiI6MTc2ODU4OTEzNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xduzcuhvWQyb5USXHbyDyMVd3gNPZMpVdgM08P1b3RA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"94e2f325-5def-4d82-8a9b-9a3e371e794b","tokenDurationInMins":20}},"reqCreate":{"id":2,"projectId":10000,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","intro":"<p>Choose this if you have questions about licensing or billing.</p>","instructions":"","icon":10483,"iconUrl":"https://octobus-support.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/2","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/2","calendarParams":{"firstDay":0,"date":"2026-01-17T01:45:36+0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NGUyZjMyNS01ZGVmLTRkODItOGE5Yi05YTNlMzcxZTc5NGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg1OTAzMzYsIm5iZiI6MTc2ODU4OTEzNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xduzcuhvWQyb5USXHbyDyMVd3gNPZMpVdgM08P1b3RA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"94e2f325-5def-4d82-8a9b-9a3e371e794b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=octobus-support","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d91cf0a8fe9a42f1e3d9e68cb49bc8e807d094c4_lout","baseUrl":"https://octobus-support.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://octobus-support.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"94e2f325-5def-4d82-8a9b-9a3e371e794b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"9fc97c040854411f944cb4623d5e7c15","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://octobus-support.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}